Frequently Asked Questions

We recommend placing your dress order three months before the big day! This will allow ample time for you to receive your dress and get any alterations that might be required. Your timeline is important to us. If you have questions please contact our customer care team at: info@billlevkoff.com They are happy to assist!

Our in-stock dresses are eligible for returns but they must be postmarked
within 7 days of the receipt of your dress to be eligible for a return. The
dress must remain unworn, unaltered and with tags still attached for us to
accept your return. We will then process the return successfully and refund you
the total amount if you meet all of the guidelines and criteria. Before you
ship your last-minute dress return, you must contact customer service via email
at info@billlevkoff.comor phone at 800-538-5633 to let our team know you will
be starting a return. The customer is responsible for the shipping of the
last-minute dress to us and postmarked to: ATTN: Bill Levkoff 287 Bowman Ave,
206, Purchase, NY 10577.

Made to order dresses are eligible for returns within 7 days of receipt.  Because each dress is made per order, we do
charge a 5% restocking fee for the first return, and 10% on subsequent returns.
Our swatches are not eligible for returns, exchanges, or refunds. If you are
having an issue with any dress, please reach out to info@billlevkoff.comand we
will work with you to ensure customer satisfaction.

Need a dress quick? Our last-minute dresses are in-stock and ready to ship within 1-2 business days. Delivery will be based off of your chosen shipping method that can be selected at checkout. Our last-minute dress program is created of our most popular styles and colors, but limited to quantities on hand. Our last-minute dresses are returnable too! They must be postmarked within 7 days of the receipt of your dress to be eligible for a return. The dress must remain unworn, unaltered and with tags still attached for us to accept your return. We will then process the return successfully and refund you the total amount if you meet all of the guidelines and criteria. You must contact customer service by email: info@billlevkoff.com or phone: 800-538-5633 before starting your return. The customer is responsible for the shipping of the last-minute dress to us and postmarked to: ATTN: Bill Levkoff 287 Bowman Ave, 206 Purchase, NY 10577

You can check your order status by accessing your Bill Levkoff account or reach out to our customer care team at info@billlevkoff.comwith the order number in your email title. They are happy to give you the most up to date information on the status of your order!

Our made-to-order dresses can be cancelled within 48 hours of order placement. Our last-minute dresses and swatches can be cancelled within one hour of order placement. To cancel your order, you can log into your account and cancel your order within the cancellation window in your account history. If you ordered as a guest, please reach out to our customer care team atinfo@billlevkoff.comwith the words "CANCELLATION REQUEST: ORDER NUMBER" in the email title. When the order has been successfully cancelled, you will receive a confirmation email of your cancellation and a refund on your order total. Please allow several business days for processing of this refund. If your dress is already being manufactured, we may not be able to cancel your order. We want you to get the dress you love, so please reach out to us if you need assistance!

After your order has been placed, you only have three business days to have the opportunity for additions and adjustments to your order. If you have requested changes to your order within the three business days, we are able to cancel your order so you can place a new order with all your needed requests. If it has passed the three business days, we are unable to accommodate. Please reach out toinfo@billlevkoff.comfor any additional assistance.

We currently do not offer group discounts. We always want to hear from our customers and care about your requests. Please free to reach out to our customer care team atinfo@billlevkoff.comwith your request, and we are happy to see how we can assist.

We currently do not offer military or student discounts. We always want to hear from our customers and care about your requests. Please free to reach out to our customer care team atinfo@billlevkoff.comwith your request, and we are happy to see how we can assist.

Oh no! We totally understand how this can be a tough decision. We recommend that you choose the largest of the two sizes that you are in-between. From there, you can tailor the dress to fit the other measurements of your body with assistance from a trusted seamstress.

Since our dresses are special order only, all sales are final. We cannot accept any returns or exchanges. But we want to help! Please reach out to customer care team atinfo@billevkoff.comto see if we are able to get the dress you need in time! Please include your order number and wedding date within the email.

Sometimes extra length is needed and we are happy to make that happen! All our dresses may be ordered in extra length (5” additional) or double extra length (10” additional). Please note that the extra length is added to the bottom of the skirt.

Yes, we are always happy to provide you with extra fabric. Please contact our customer care team atinfo@billlevkoff.comand they are happy to put in a personal request for extra fabric. If you have shopped our dresses at a store, please contact the store where you made your dress purchase. They can advise you on pricing and place a fabric order for you.